Help & Faq's

How much are the shipping charges?
T3 will pay for shipping charges on orders over $100.00. If your order is under $100, we ship UPS ground and shipping charges depend on the dimensions of the package. We do not add any extra fees to shipping charges.
Do you purchase surplus toner?
We do purchase surplus toner. Click here to request a quote for surplus supplies. Then fill out the form as best as you can with conditions of the toners/inkjets and email it to us. We will then look over your list and email you back a quote for your surplus items.
Do you pay in cash or check for surplus?
We can either pay you by check or give you a credit towards another toner purchase. Once we receive your items, checks can take up to 15 days to be mailed out.
I am a current customer, do you take back empties and if so, is there any credit given?
Yes, we will take your empties back. Credit is given on only toners/inkjets that have value as an empty. Click here to view our empty buyback price list. You can look up your part numbers to see what credit would be given to you. Compatible toners/inkjets rarely have value but we will still take them back for you.
What forms of payment do you accept?
We accept Visa, MasterCard, Amex, cash, and checks if you have set up a net payment plan with us. If you are a first time customer, we ask that you please pay by credit card for your first purchase. After that, we can set you up on a payment plan.
How long does it normally take to receive an order?
If orders are placed before 1:30 pm we can ship them out that same day for next day arrival. If they are placed after 1:30 pm we will ship them out the following business day for next day arrival. If your order is coming from one of our other warehouses, it may take up to 2-3 days for shipping.
What hours are you open?
We are open from 8:00 am to 4:30 pm Pacific Standard Time, Monday thru Friday.
Can I order my ink, toner and office supplies online?
YES! We have an online catalog that you can view and add items to a shopping cart. Once the items have been added and you submit them, we will receive your order through an email and process your order right away.
Do you carry other office supplies?
Yes, we carry a variety of office supplies, ink cartridges, toner, and data storage media.
Do you carry Eco-Friendly or “Green” office supplies?
YES! We have many Earth-friendly options in our catalog. Need help finding something? Email or call us! we’d love to help.
I am currently buying my ink, toner and office supplies from another company for less, would you match their price?
YES! T3 will meet or beat any published price from any of the larger toner or office supply stores.
What certifications does T3 have?
T3 is R2v3 (The Sustainable Electronics Reuse & Recycling R2 Standard v3), ISO 45001:2018 & ISO 14001:2015 Certified . We are also an A+ BBB Accredited Business, rank consistently every year in the Sacramento Business Journals Top Electronic Recyclers, and multiple winners of the WRAP Awards (Waste Reduction Awards Program) just to name a few.
Are T3’s remanufactured cartridges certified?
Yes! They are third-party certified by STMC (Standardized Test Methods Committee) which is certified by the International Imaging Technology Council.
Is T3 a certified state of California Small/Microbusiness?
Yes! California Small/Micro business number #30811
Is T3 a certified E-Waste Handler?
YES! CA- E-Waste #3196
Do you have a GSA contract?
No, not currently
What organizations does T3 belong to and support?
SARTA, Folsom Historic Rotary Club, Folsom Chamber of Commerce, Rancho Cordova Chamber of Commerce, Metro Chamber of Commerce and we are a Sacramento Sustainable Business.
Will you meet or beat any published price?
Yes!
Does T3 have free shipping?
Yes! On orders $100.00 or more.
Will T3 sponsor fundraising events?
Yes! Email fundraising@T3RS.com
Will T3 donate items or products for fundraising events?
Yes! Email fundraising@T3RS.com
Is a remanufactured cartridge inferior to a new or brand name one?
There should be no difference in print quality or page yield with a properly remanufactured cartridge. Our cartridges contain only quality toners that work well with the OPC drum and other replacement parts to meet OEM performance.
What if my cartridge does not work or my print quality is sub-standard?
Call or email us right away so that we can address and resolve the issue.
What is a remanufactured cartridge?
Remanufactured cartridges have been recycled and reprocessed from an original equipment manufacturer (OEM) empty core. The process differs by manufacturer and materials used with varying results in quality and page yields. Our remanufactured cartridges are produced to stringent quality control standards, using lab-tested components to ensure consistent OEM-equivalent performance.
Do you refill ink and toner cartridges?
NO! We only supply remanufactured ink and toner cartridges. Refilling ink and toner cartridges blah blab
Do you have fundraising programs?
YES! We offer many fundraising options for your non-profit or charity for FREE and will help you find creative solutions to create year-round cash. No selling involved!
How much do your recycling programs cost?
Our programs are 100% FREE!
Is there a guarantee on remanufactured products?
YES! Our California re-manufactured products are guaranteed 100% for 2 years and are the best quality available when compared to name brand parts. They are the third party certified by STMC (Standardized Test Methods Committee) which is certified by the International Imaging Technology Council.
Will using a remanufactured cartridge void my printers warranty?
NO! This is a common misunderstanding by many printer and copy machine owners. Using remanufactured cartridges does NOT void your warranty.The Magnuson Moss Act which was passed in 1975 states that tie-in sales provisions are NOT allowed in consumer warranties. Manufacturers cannot require consumers to purchase items or services in order to keep their warranty valid. U.S. law prohibits manufacturers of your equipment from requiring the use of OEM ink or toner or charging extra fees if you use products other than OEM products with their equipment.

Are you an HP authorized reseller? No, HP products sold are without HP warranty. We have no affiliation with HP, Inc. and are not an authorized reseller. T3 DOES guarantee all products sold.

A.	Rated box is perfect: A box that has no labels, tape or tape residue, no writing or marks and no dents or tears on the exterior of the box.
B.	Rated box is almost perfect: A box that may be perfect except some labels or small writing that T3 Toner LLC professionals can remove without any damage happening, possibly restoring it back to a 5 rated box.
C.	Rated box is still in pretty good shape: A box may have small rips on the exterior, small dents on the corners and/or labels that have been removed incorrectly.
D.	Rated box has many more rips: A box that has more tears than a 3 rated box, labels that have been cut off, large writing on the exterior, large dents and/or possibly holes in the box.
F.	Rated box is the worst of all box conditions: A box that has been previously opened or has no box at all. These boxes can be completely destroyed or loose units in another box.